FAQs

Where can I shop for Clem Swimwear?
Clem Swimwear is currently only offered on Clemswimwear.com

How do I care for Clem Swimwear?
Clem Swimwear requires minimal maintenance. Machine wash cold and tumble dry.

When will my order arrive?
Orders are dispatched from our warehouse in New York, for domestic shipping please allow 2-3 business days for arrival unless overnight shipping has been requested. For international orders please allow approximately 5-10 business days for arrival unless express International shipping has been requested.

Which courier do you use?
Clem Swimwear uses USPS.

What if I’m not home for delivery?
A signature is required upon obtaining goods. If you will not be home to receive the package, it will be sent to your nearest USPS location.

How much is shipping and handling?
2-3 day shipping and handling is complimentary. If you wish to receive overnight shipping the rate is $30.

When will I receive my tracking number?
An email will be sent once your order is dispatched. If you do not receive a tracking number in 48 hours please email customerservice@clemswimwear.com

What is the Clem Swimwear return policy?
While we want you to be happy with your purchase, we gladly accept exchanges on tops within 5 days after delivery. Due to hygienic purposes, we only accept exchanges on swimwear tops.

What is the return process?
To initiate a return: Email customerservice@clemswimwear.com with your order # and item you’d like to exchange it for. We will provide the shipping address, once the item has been received, you will receive an email with your new tracking number. Please note for all exchanges shipping is not covered nor reimbursed by us.

How long does it take for a return to be processed?
Once the return has been delivered we will process between 1-2 business days. Failure to comply with the return process will further delay the process.

When does overnight orders need to be placed?
Overnight orders need to be placed by 11am EST.